Can you access our server?
We don't have a way to login to your server and browse your files without resetting your password. If we do that you will know that we have sone so, because, we would have had to reset your password to something else and then tell you what the new password is so that you can access it. You would then be able to see in your server logs, that we did so.
In reality, that only ever happens if we have had to suspend an account for a serious violation and then we might only access the server's internals to confirm that the server was carrying out the instructions of our client, rather than of a hacker (if it was the latter, we will obviously be more understanding and may restore their account). Back to FAQ's